BI & Analytics
Management of Qlik environments, dashboard maintenance, user administration and licence optimisation
Service · Managed Services
Data initiatives don't stop after implementation. Dashboards need updating, pipelines need monitoring, governance needs daily attention. cimt Managed Services takes that off your plate — you keep strategic control.
cimt Managed Services is operational management and evolution of your data environment under SLA. We manage five domains: BI & Analytics (Qlik environments, dashboards, licences), Data Integration (ETL/ELT pipelines), Data Warehouse (Snowflake performance, cost, governance), Data Governance (metadata, quality, compliance via erwin), and application management for custom integrations. Three service tiers — Basic, Professional, Enterprise — match the right level of support to your criticality and budget. Transparent, proactive and scalable — no black-box outsourcing.
What we manage
We cover the full data platform so you have one partner for every operational concern — no finger-pointing between vendors when something doesn't work.
Management of Qlik environments, dashboard maintenance, user administration and licence optimisation
Monitoring and maintenance of ETL/ELT pipelines, error handling and dataflow optimisation
Snowflake management, performance tuning, cost optimisation and scalability monitoring
Operational management of metadata, data quality rules and compliance monitoring with erwin
Maintenance and support of custom integrations and data applications
Our approach
With cimt Managed Services you always know what is happening, why and by whom. Four principles that separate operational management from a ticket-processing factory.
Monthly reports, fixed contacts and direct communication lines. You always know what is happening and why.
We surface problems before they have impact — not after the phone rings. Monitoring + observability + capacity planning.
From a few hours per week to a fully dedicated team — tuned to your needs, scales with you.
Documentation, knowledge transfer and cross-training ensure knowledge doesn't get stuck with individuals.
Platform expertise
We're technology-agnostic but specialise in the platforms our clients use most, with certified consultants and direct support lines to the vendors.
| Platform | What we manage |
|---|---|
| Qlik Talend Cloud | ETL pipelines, data integration, job scheduling, monitoring, incident handling, continuous optimisation |
| Qlik Sense | App maintenance, security rules, capacity planning, upgrade management, user administration |
| Snowflake | Warehouse tuning, cost optimisation, access control, data pipeline monitoring, data sharing setup |
| erwin | Data catalog, business glossary, data quality rules, lineage maintenance, stewardship workflows |
Service tiers
Scales from light reactive to embedded engineering. We pick the right level together based on criticality, scale and team maturity.
Basic
Reactive support on business days, defined SLA, monthly reporting. Suited for stable environments with limited changes.
Professional
Proactive monitoring, 9×5 support, weekly reviews, quarterly planning. Suited for growing data environments.
Enterprise
Dedicated team, 24×7 possible, embedded engineering, onboarding guidance, strategic roadmap input. For mission-critical environments.
Concrete next step
In a first conversation we map your current operational situation and goals. From there we propose a fitting tier and SLA — fixed price, clearly scoped.
Frequently asked
Classic outsourcing is reactive ticket handling by generalists. cimt Managed Services is specialised data-platform management by certified Qlik / Snowflake / erwin consultants, with proactive monitoring, knowledge retention and strategic input into your data roadmap. You don't get a helpdesk but a data partner that thinks along about where you're heading.
You keep strategic decisions and data ownership. We execute operational management within the boundaries you define. Monthly reviews + quarterly planning sessions keep you in control. Documentation and knowledge transfer ensure you can in-source again at any moment — no vendor lock-in.
SLA-based response times per tier. For Enterprise: 24×7 coverage with defined restore targets per service classification. Our incident runbooks are shared with your own team so no knowledge monopoly emerges. Post-incident review after every significant incident, with root cause analysis and preventive action.
Price depends on scope (which platforms), scale (users / data / pipelines) and tier (Basic / Professional / Enterprise). In an intake conversation we define scope and SLA level and propose a fixed monthly price. No surprise invoices — hours beyond scope require explicit upfront approval.